Kuraray America
  • 07-May-2013 to 21-May-2013 (CST)
  • Business Services
  • Houston - Clear Lake, TX, USA
  • Competitive
  • Hourly
  • Full Time

Provide customer service to customers in the assigned Markets which include a variety of commodities, including chemicals,
resins, etc.

Duties to include:

 Order entry, processing, & fulfillment

  • Receives orders by phone, fax and e-mail from customers & sales personnel.
  • Includes the administration of SAP, Intranet, & EDI systems, the processing of domestic
    & export orders, the maintenance of customer certificates, the completion
    of sales orders for imported resins, the compilation of lot certificates &
    the issuance of invoices & customer credit/debit memos as required.
  • Completes sales order entry while contacting warehouses to determine & confirm ship
    dates.  Also completes Delivery Order
    entry, and prints lot certificates and BOL for each shipment.
  • Follow up the orders to assure prompt delivery of product. 
  • Complete final shipping entry for customer orders, and prepare invoice and distribute to
    customer.
  • Cross train in all Market Segments & routine Customer Service functions as assigned by
    CS Manager.
  • Maintain Customer-Specific Information & Files – Includes the updating of SAP
    Customer Profiles, SPA lists, interoffice spreadsheets, the maintenance of the
    BU Customer correspondence files & the maintenance of detailed customer
    & market data in the BU contact database to include customer instructions,
    shipping methods, pricing and special handling requests. 
  • Responsible for updating the sales representative of any ongoing issues, questions, etc.
    that may arise from customer based on phone and/or onsite contacts.
  • Work with affiliates in Japan and Europe.

FREIGHT CONROL, WAREHOUSE MANAGEMENT

  • Includes the verification of freight & warehousing invoices for payment. Periodic
    negotiation of freight rates, and arrangement of carriers, LTL and TL; OTR,
    Ocean and Air, the reconciling of consigned inventory & assist with the
    maintenance of inventory at outside warehouses.
  • Monitor warehouse daily shipment function, and request & verify all orders have
    shipped, and are correct.
  • Complete monthly inventory reconciliations as requested by supervisor.       

IMPORT /EXPORT MANAGEMENT

  • Work with import/export broker.
  • Prepare Canadian customer paperwork, and/or NAFTA certificate, and other export
    documentation as needed.

OTHER OFFICE DUTIES

  • Express Mail
  • Filing – Invoices and Lot Certifications
  • Additional duties as requested and deemed appropriate by supervisor.
  • Responsible for end of month closing duties and compliance with set standards.

Requirements:

  • Excellent communication skills for dealing effectively with customers.
  • Experience of inventory control and order entry with computerized system.
  • High level of initiative, detail and creativity.
  • Advanced skills for word processor and Microsoft office.
  • Ability to prioritize all facets of work based on customer, warehouse * inventory requirements.
  • General knowledge of products, company and customers.
  • Strong human resources skills & ability to relate to the needs of others.















 



 




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Kuraray America

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